Taking strides to streamline work processes

The Challenge

Adventure Expeditions is a leading not-for-profit organisation which delivers safe and quality outdoor programmes for individuals, schools and groups. But their website booking system was a mountain to climb in itself, both for users and staff. Loading time and site speed was slow, while the biggest challenge was the booking process being too rigid for the many different types of user. They needed a simpler, streamlined approach to reduce the administration time required from both sides and increase bookings.

The Impact

The Adventure Expeditions' new bespoke website was launched in November, and since then, it has delivered exceptional results. The website is fast, modern, and accessible to all, providing a streamlined booking process that has reduced staff time spent on administrative tasks.

Customers have praised the simplified checkout process, resulting in a more user-friendly experience. This positive feedback from returning customers is a testament to the improved customer experience provided by the new website.

The Hydra team has maintained ongoing communication with Adventure Expeditions since the launch of the website, exploring new ideas and opportunities for further enhancing the customer experience. Overall, the launch of the new website has proven to be a successful investment for Adventure Expeditions, delivering improved user experience, increased revenue, and reduced internal administrative time.